Welcome to Vacancy Rewards. By using our services, you agree to these Terms and Conditions, which govern your access to and use of our website, membership services, and travel products. Please read these terms carefully and contact us if you have any questions.
Vacancy Rewards is registered with the State of Florida as a seller of travel, Registration No. ST39003.
These Terms and Conditions are a binding agreement between you and Distribution Systems International LLC, a Florida limited liability company doing business as Vacancy Rewards ("Vacancy Rewards," "we," "us," or "our"). Please also review our Privacy Policy, which is incorporated into these Terms by this reference.
In these Terms, "Member" means the individual who registers a Vacancy Rewards Account and agrees to these Terms; "Traveler" or "Guest" means any individual, including the Member, who travels or uses a Product or Service under a Member's booking. For readability, "you" and "your" generally refer to the Member; where the context involves an individual traveling who may not be the Member, these Terms use "Traveler" or "Guest" specifically.
Our website helps you explore and discover travel options, check availability, and make reservations for resort weeks, hotel accommodations, flights, rental cars, and other travel services provided by third-party suppliers — including resort weeks, hotels, airline tickets, car rentals, attraction tickets, ferry rides, bus tickets, tours, and cruises. By booking through any website powered by Vacancy Rewards, you agree to the terms of both our site and the relevant supplier.
Supplier terms are crucial — they constitute a separate legal agreement between you and the Supplier. In the event of any inconsistency between the Supplier's terms and our terms, our terms will prevail. Review them carefully during booking, as they may contain important provisions regarding cancellation, changes, and other conditions.
These terms also govern your use of the Vacancy Rewards website, including the rules for making and paying for reservations and any other form of interaction with the site. By using our website and completing a booking, you agree to be bound by these terms. We recommend printing or saving a copy for future reference.
You must be of legal age and have the capacity to form a legally binding contract. You agree to use our website for legitimate purposes only. For multiple bookings, the Member making the reservation is responsible for providing accurate information about all Travelers and Guests included in the booking, accepting these Terms on their behalf, verifying the booking details, and paying for the entire reservation.
We may update these Terms from time to time for administrative, legal, or operational reasons. For any change that materially affects your fees, renewal terms, or cancellation rights, we will provide advance notice to the email address on your account before the change takes effect.
As a registered user of the services of Vacancy Rewards, an account ("Account") is created at the time of purchase. We suggest you never disclose your Account information to any third party. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through it, and you agree to immediately notify Vacancy Rewards of any failure to secure your account. Vacancy Rewards will not be liable for any loss arising from any unauthorized access to or use of your Account.
As a registered user, you agree to provide accurate and complete information when registering and when using the Products and Services of Vacancy Rewards, and to update your registration information to keep it accurate and complete. You agree that Vacancy Rewards will store and use the registration information supplied to maintain and bill your account. Any registration information is subject to the provisions of the Vacancy Rewards Privacy Policy.
YOU ACKNOWLEDGE THAT ELECTRONIC REQUESTS CONSTITUTE YOUR ACCEPTANCE AND INTENTION TO BE BOUND BY AND PAY FOR SUCH RESERVATIONS AND TRANSACTIONS. YOUR ACCEPTANCE AND INTENTION TO ABIDE BY THOSE ELECTRONIC REQUESTS APPLY TO ALL RECORDS RELATING TO ALL TRANSACTIONS PERFORMED ON THE WEB PAGE, AT THE ONLINE TRAVEL AGENCY, OR ANY OTHER ELECTRONIC MEDIA OFFERED BY THE COMPANY, INCLUDING NOTICES OF CANCELLATION, POLICIES, AND PROCEDURES.
We may periodically update or modify the website to introduce new services, enhance user experience, or align with business priorities. We will make an effort to notify you of significant changes.
While we strive to offer uninterrupted access to the Vacancy Rewards website, we cannot guarantee that it will always be available. Access may be temporarily suspended for maintenance or other operational reasons. We are not liable for any interruptions caused by factors beyond our control, including internet outages, system issues, or malware. You are responsible for the necessary technology (such as an internet connection and device) to access the website and for ensuring that anyone accessing it via your connection is aware of these terms.
You are responsible for providing accurate and complete account information and keeping your login credentials secure and confidential. Notify us immediately if you suspect unauthorized access — and contact your credit card company or bank as well to limit potential losses. We reserve the right to suspend or disable your account if you do not comply with these terms or if we detect suspicious activity.
Vacancy Rewards owns or licenses all content on the website. You may only download or print materials for personal use and must not use or modify any part of the content for commercial purposes without prior permission. Any breach of these terms regarding intellectual property will result in termination of your right to use the website.
The website may feature links to third-party websites and resources for your convenience. We are not responsible for the content or availability of these websites, and the inclusion of links does not imply endorsement.
The annual subscription (renewal) fee must be paid in full on or before your membership anniversary date. Your renewal fee depends on your membership tier, the channel through which you originally enrolled, and the terms disclosed to you at the time of your original purchase; your specific renewal amount will be communicated to you in advance of each renewal. Depending on how you enrolled, your renewal is handled one of two ways:
Automatic renewal applies to you only if you affirmatively agreed to it; it is never imposed merely because a promotional offer or membership tier description mentions it. If you are enrolled in automatic renewal, you may cancel it at any time before your renewal date by contacting compliance@vacancyrewards.com, and, consistent with Florida law, we will give you clear notice of the upcoming charge and how to cancel it at least 30 and no more than 60 days before your renewal date. Failure to pay the annual subscription fee by the due date will result in suspension of access to the platform and its associated benefits until payment is received and the account is updated.
You agree to use the Vacancy Rewards Website only for lawful purposes. The following activities are prohibited:
Violations of these rules may result in the termination of your access to the Website.
Please ensure that all information provided during the reservation process — name, ID details, contact information, payment details, and dates — is accurate and complete. If you realize that any details provided are incorrect, we will assist you in attempting to update the booking; however, we cannot guarantee that the Supplier will allow changes, especially if the change involves a change in identity. We make every effort to ensure advertised prices are accurate, but errors can occur. If an error should reasonably have been apparent to you, we reserve the right to cancel the booking or, if you agree, change the price. If this happens, we will contact you.
We will send you a confirmation email when your booking is complete. You agree to check the booking confirmation details and contact us immediately if any of them are incorrect. We will assign a Vacancy Rewards confirmation number to your booking — please provide it whenever you contact us about your booking.
When using Vacancy Rewards reservation services, you shall not:
All Travel Product reservations are subject to availability at the time of booking. While we try to keep our website updated, we cannot guarantee availability, and we will notify you if the Travel Product you requested is not available after booking. We may need additional information to validate your booking; if you don't provide it, or we find it unsatisfactory, your booking request will be canceled. A product may also become unavailable, and we will not be held liable for any loss or cost in such circumstances.
You (and each Traveler or Guest included in your booking) must ensure that you have appropriate insurance and the required travel documents for your trip, including — but not limited to — each Traveler's or Guest's passport/national ID card, visas, and medical documents (such as proof of vaccinations).
When we offer travel products for a specific destination, we do not state or confirm that it is safe to travel to and/or within that destination. You are responsible for checking for any travel warnings or restrictions before you book and travel, and for obtaining the necessary vaccinations and following any medical advice you have received.
Access to over 1 million hotels with exclusive member-only net rates, offering discounts of up to 60% off public prices.
Thousands of resort-style accommodations for multiple guests, with 7 consecutive nights in fully equipped condos available in over 75 countries.
If you find a better deal for the same hotel or condo within 24 hours of booking, we'll match and beat it by 5% — subject to the Best Price Guarantee Policy below.
Access to over 25,000 cruise itineraries to explore the seven seas.
More than 350,000 tours and activities worldwide at net rates not available to the general public.
Discounted rates from hundreds of car rental companies with over 10,000 pickup locations.
Experts in finding the most affordable flights on the best airlines, including low-cost carriers.
Hassle-free travel planning with packages that include flights and accommodations at competitive prices.
All-inclusive packages featuring flights, hotel stays, activities, and transfers between destinations.
Your hotel booking is also subject to the hotel's terms and conditions, generally found on the hotel's website — these will apply in cases of discrepancies (such as selecting a non-refundable room). Contact customer services with any questions or concerns.
We strive to confirm your hotel booking within the time frame mentioned during the booking process. Most room bookings are confirmed instantly, and your room is guaranteed once confirmed — you will receive a full refund if we cannot confirm your booking. If you contact the hotel and they are unable to find your booking, don't worry — your booking remains valid; hotels may not receive your personal details until closer to the booking date.
During the booking process, we provide information about your rights to change or cancel your hotel booking. Some lower-priced rooms may not be eligible for changes or refunds. When changes are permitted, the hotel or inventory provider may limit available options; we'll inform you of what's available when we receive your request. If the hotel cancels or modifies your booking, its terms will apply, and we will assist you through our customer service department.
Our guest ratings are based on verified reviews from users. Our star ratings combine information such as ratings provided directly by hotels, amenities, photos, guest reviews, and price — meant only as an indication. Standards vary between countries, and you are responsible for reviewing all information provided about the hotel to ensure you're happy with its standard before booking.
At Vacancy Rewards, we offer the largest selection of resort-style accommodations for multiple guests and families. Guests can stay seven consecutive nights in beautiful condo units, from studios to three bedrooms, in multiple locations worldwide, backed by the industry's oldest and most respected fulfillment companies.
With a daily portfolio of over 150K+ available Resort Weeks covering more than 70 countries across all continents, pricing posted is the total amount for the entire week — normally the same as the maintenance fee or lower. All Resort stays are based on availability and may be confirmed with online payment.
Cost and Availability: Cost and availability of the weeks offered may vary depending on factors such as supply and demand, inflation, property quality, unit size, destination, and seasonal trends. Pricing and availability are subject to change based on these considerations.
Modifying or Cancelling Your Booking: The cancellation policy for a Resort Weeks reservation is set by the provider fulfilling that reservation and is disclosed to you before you complete payment. Once confirmed and paid, changes, cancellations, and refunds are governed by that disclosed provider policy, except that we will correct any booking error caused by Vacancy Rewards. We encourage members to carefully review the applicable cancellation policy before completing their booking.
Note: Prices displayed for Resort Weeks are for accommodation only and do not include additional applicable fees such as all-inclusive plans, transportation, room surcharges, local taxes, or other additional charges. Members are responsible for covering any such fees directly with the resort or relevant service providers.
Airline's Terms and Conditions: All airline ticket reservations must be made and confirmed online by the member or by an authorized person making the reservation. Due to the many airline options and itineraries available, Vacancy Rewards agents are not permitted to make the actual booking, to prevent human errors in the selection of airlines or itineraries.
Your booking is subject to the airline's terms and conditions, generally available on the airline's website. If there are any contradictions between these terms and the airline's terms, the terms provided here will take precedence. For inquiries about changes, cancellations, or baggage allowances, contact the airline directly, or reach out to our customer support and we'll do our best to assist.
After your online payment is confirmed, you will receive an email from us — please review the details carefully and let us know immediately of any errors. We will make every effort to issue your flight ticket within the timeframe specified during booking; it will be issued no later than 72 hours before your flight (if you book within three days before departure, your ticket will be issued 72 hours before departure). When you check in, your flight ticket will be in the form of an e-ticket.
We will assign a Vacancy Rewards reservation number to your booking and inform you via email. Once your flight ticket is issued, we will email you the airline's booking reference or a similar identifier. If your confirmation email does not include this information, please reach out to customer service.
During booking, we provided information about your rights to modify or cancel your flight and any associated fees — you may have chosen a lower-priced, non-refundable, or non-changeable ticket. This information can also be found through the link in your "Flight Booking Confirmed" email or by accessing your booking on our website. If your ticket allows changes or cancellations, you can request this by logging into your account or reaching out to us directly; non-account holders can view their booking and request modifications by entering the email used for the booking. Available flight options may be limited by the airline or ticket provider, so displayed choices might not all apply — we will inform you of available options once we receive your request. If the airline cancels or modifies your flight, their terms will generally apply, and we will assist you as part of our customer service.
Where possible, we will provide details such as:
You should always verify this information on the airline's website. For passenger suitability (elderly, pregnant, or infant travelers), lithium batteries, hazardous materials, liquids, or special meal/service requests, check the airline's website, or contact us to request special services through the channel outlined above.
It's your responsibility to allow enough time for check-in, passport control, and security clearance, and to have all required travel documents. Flight tickets must be used in the order specified in your itinerary — if you skip a flight (e.g., your outbound flight), the airline may cancel the remaining portion of your booking. Check with the airline for their specific policy.
Your train ticket is subject to the rail operator's terms, which were presented to you during booking. Please review the rail operator's terms for details on changing or canceling tickets — if the rail operator changes or cancels your booking, their terms will apply. You may also contact us for support.
(airport transfers, attraction tickets, car rentals, and other products on our website)
All bookings for services such as car rentals, airport transfers, or attraction tickets are also subject to the provider's terms, usually available on their website. If the supplier modifies or cancels your booking, their terms apply, and we are available to assist you.
We strive to provide accurate and up-to-date information on the Vacancy Rewards Website. However, we cannot guarantee the availability, accuracy, or completeness of any information, products, or services third-party suppliers offer. We make no representations, warranties, or guarantees regarding the information on our website; any implied warranties, conditions, or representations are excluded except those prohibited by law.
We are not responsible for any damages or losses resulting from using the website, including travel disruptions, cancellations, or personal losses — your use of the website and reliance on any information is entirely at your own risk. We are not responsible for loss or damage caused by your own errors, omissions, or actions, or by events beyond our reasonable control (force majeure), including but not limited to:
Our website is intended for personal and domestic use only, and by using our services you agree not to use it for commercial purposes. We are not liable for any loss of profit, business, or opportunities resulting from your use of the website. Nothing in this section limits our liability for our own gross negligence, willful misconduct, or fraud, or for any liability that cannot be limited or excluded under applicable law.
Except for liability that cannot be limited or excluded under applicable law, Vacancy Rewards' aggregate liability for all claims, taken together, arising out of or relating to a given membership fee, renewal fee, or individual booking transaction (your "relevant purchase or benefit") — whether resolved in arbitration, in court, or in any other forum — is limited to the amount Vacancy Rewards actually retained for that specific fee or transaction, net of any amount collected but subsequently remitted to a supplier, provider, or other third party. This cap does not include amounts retained by an independent third-party seller, referring partner, or supplier for their own products or services. Vacancy Rewards is not responsible for representations, promises, or statements made by an independent referring partner or seller during their own sales process that are not confirmed by Vacancy Rewards in writing.
Failure to comply with these terms or applicable laws may result in actions taken by us at our sole discretion, including:
If your booking is canceled due to a breach of these terms, you may not be entitled to a refund. In such cases, refunds will only be considered if you provide evidence that the cancellation was made in error.
If you have any questions or complaints about our website or services, please contact us at compliance@vacancyrewards.com or by mail at 80 SW 8th Street Suite 2000, Miami, Florida.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, except to the extent a non-waivable, mandatory consumer-protection law of your country or state of residence applies notwithstanding this choice of law.
Arbitration Agreement: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Vacancy Rewards website or services shall be resolved by binding, individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. YOU AND VACANCY REWARDS EACH WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Unless you and Vacancy Rewards agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class, collective, or representative proceeding. If this class-, collective-, and representative-proceeding waiver is found unenforceable as to a particular claim, then this entire Arbitration Agreement (but not the rest of these Terms) will be null and void as to that claim only, and that claim will proceed in court rather than in arbitration.
Instead of arbitration, either party may bring an individual claim in small claims court in the county where you are billed, so long as the claim qualifies for that court. Nothing in this Arbitration Agreement limits any non-waivable right you have to bring a claim before a state or federal regulator, or any mandatory consumer forum right that cannot be waived by agreement under applicable law.
To the extent any dispute is not subject to arbitration or the small-claims option above, or for an action to enforce an arbitration award, the state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction and venue, and you consent to personal jurisdiction there, except where a non-waivable mandatory consumer forum right under applicable law requires otherwise.
In the event of inconsistencies between the English version of these terms and translations, the English version will prevail.
These terms are solely between you and us. No other party has the right to enforce them. If any provision is found invalid, the remainder will remain in effect. Delays in enforcement do not waive our right to act later. These Terms, together with our Privacy Policy and any Supplier terms incorporated by reference, constitute the entire agreement between you and us regarding your use of the website.
Indemnification: You agree to indemnify, defend, and hold harmless Vacancy Rewards, its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your breach of these Terms, your misuse of the website or services, or your violation of any law or the rights of a third party.
Assignment: You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.
Notices: We may provide notices to you by email to the address associated with your Account or by posting on the website. You may send legal notices to us at 80 SW 8th Street Suite 2000, Miami Florida, with a copy to compliance@vacancyrewards.com.
These terms outline your legal responsibilities when using the Vacancy Rewards Website and booking travel services. If you have any questions, don't hesitate to contact us at compliance@vacancyrewards.com.
The Best Price Guarantee Policy with a 5% Discount is offered by Vacancy Rewards. By submitting a claim or attempting to take advantage of the Program, you agree to these Terms and Conditions.
The policy applies only to active members who have made a reservation through our platform in the "Hotels" section or for a Week (applicable only to VIP Weeks or Last-Minute Weeks reservations).
To qualify for the Program, you must:
Rates not available to the public — such as corporate, membership, group, package, or any rate not accessible to the general public — are not eligible.
Our validation team will review the submitted request and proof, and will verify that the lower rate meets all comparison criteria. The validation process may take up to two business days.
The non-Vacancy Rewards website rate must:
The Program applies only to rates found on non-Vacancy Rewards websites that meet all of the above criteria.
These Terms and Conditions and the offer of the Program are governed by the laws of the country in which Vacancy Rewards operates, and the exclusive jurisdiction for any dispute not covered by the Arbitration Agreement will be the competent court in such jurisdiction.
To the extent permitted by applicable law, any disputes arising from these Terms or the offer of the Program will be submitted to arbitration. You agree to be bound by the Vacancy Rewards Terms of Use provisions on Limitation of Liability, Arbitration, Limitations Period, and Waiver of Class Claims. If a court finds the Waiver of Class Claims unenforceable, any claim filed on a class basis must be filed in a court of competent jurisdiction.
By submitting a Claim Form or accepting the benefits of a validated claim under the Program, you agree to release and hold harmless Vacancy Rewards and its affiliates from all claims or damages arising from the use or misuse of the Program.