How This Orlando Timeshare Brand Kept 92% of Its Members Engaged — Even After Selling Out Their Inventory

Turning “Sold Out” Into “Let’s Go Somewhere New” with Vacancy Rewards

The Challenge of an Orlando-Based Vacation Ownership Brand

In the highly competitive world of timeshare sales and member retention, one Orlando-based vacation ownership brand faced a challenge every resort operator knows too well:

What happens when you’ve sold every last unit… but your members still want to travel?

The Game-Changer: Offering Global Travel Flexibility with Vacancy Rewards

Rather than risking member frustration or loyalty loss, this forward-thinking brand partnered with Vacancy Rewards to transform their challenge into an opportunity.

Instead of hearing “Sorry, we’re sold out,” members now hear:
“Great news — let’s show you where else you can go.“

By integrating Vacancy Rewards into their membership program, this Orlando timeshare operator unlocked a global travel platform that allows their owners to:

Book hotels & resorts worldwide
Access to a broad range of experiences that suit multiple travel personas
Reserve transfers, excursions, and more
Get travel deals year-round — beyond Orlando

The Results? A 92% Member Engagement Rate Post-Sellout

With Vacancy Rewards, this brand didn’t just retain their members — they re-energized them.

Key Metrics After Implementation:

→ 92% of members remained active and engaged
→ Significant increase in travel bookings outside Orlando
→ Higher perceived membership value — even without local inventory
→ Positive impact on referrals and renewals

Why It Works: The Power of Offering Global Travel Flexibility

→ Today’s travelers want options.

When vacation ownership is tied to a single location, inventory limitations can quickly lead to frustration. But giving members access to a global travel platform shifts the conversation — from restrictions to possibilities.

With Vacancy Rewards, timeshare operators can transform local loyalty into global adventure — without adding operational complexity or inventory pressure.

What Could This Look Like for Your Brand?

→ Keep members traveling.
→ Keep members loyal.
→ Keep members engaged — even when your properties are full.

Vacancy Rewards is helping timeshare brands across the US and Mexico offer flexible travel solutions that drive retention, increase perceived value, and create unforgettable experiences.

Ready to Future-Proof Your Vacation Ownership Strategy?

Let’s talk about how Vacancy Rewards can help you turn “we’re sold out” into “where do you want to go next?”

→ Learn more about partnership opportunities here.
→ Schedule a free demo with our team.