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Frequently Asked Questions
Common Questions
Have questions? We’ve got answers! Browse through our FAQs to find quick solutions and learn more about your membership.
If you need further assistance, don’t hesitate to reach out!
Your membership activation should be completed within 15 working days of purchase. During this time, you will receive a welcome call to verify your contact information. We will also invite you to our onboarding walkthrough webinar, where you can learn how to maximize the benefits of your membership.
Absolutely! Call customer service, and one of our travel consultants will gladly assist you.
We take Visa, MasterCard, Discover, and American Express.
No, it is a Lifetime Travel Club Membership providing real-time access to Resort Weeks in over 70 countries. As a member, you'll have access to our all-in-one booking engine for all your vacation needs, including hotel rooms, travel packages, transportation, activities, transfers, and car rentals, all at exclusive wholesale and member rates.
Of course, you can share your membership. Just contact customer service to enroll up to three authorized users into your membership through the Friends and Family program.
Resort Weeks
Got questions about Resort Weeks? Here you’ll find answers to common inquiries about booking, availability, and benefits. If you need more details, our team is here to help!
Vacancy Rewards resort weeks accommodations provide ample room for relaxation while allowing everyone to be together. Guests can enjoy the comforts of home, and in many cases, the resort's units may include a kitchen, washer/dryer, multiple bedrooms, and luxury resort amenities such as a spa or workout facility.
We display real-time availability for Resort Weeks at over 4,000 resorts in 70+ countries.
These weeks often include availability in different units of different sizes. In addition, it may include highly desirable locations with a scarcity of resorts. Many destinations, travel dates, and unit types are available. Remember, if you travel spur of the moment, you can experience great savings while booking the vacation of your dreams with the Smart and Last-Minute Weeks
Last Minute Weeks: 7-night, 8-day resort stays available within 30 days before the desired check-in date. They start at $399 USD per week. You can use them or gift them to family or friends at no additional cost.
Smart Weeks: Seven-night, eight-day resort stays are available from thirty days to six months before the desired check-in date. They start at $499 USD per week. You can use them or gift them to family or friends at no additional cost.
VIP Weeks: are 7-night, 8-day resort stays available thirty days up to one year before the desired check-in date. The price may vary according to the unit size, the requested location, and the time of the year; the average price is $850 USD per week. You can use them or gift them to family or friends at no additional cost.
You can book up to 2 consecutive weeks at the same resort, subject to availability.
Minimal miscellaneous cash fees might be assessed at the time of check-in, but a notice window of any potential costs will be displayed before you pay so that you know ahead of time.
Sometimes, the hotel/resort will charge additional fees; some of the extra costs could be as follows:
. Hotel amenities
. Local Taxes
. Parking
. Internet Access
. Housekeeping
All prices displayed for resort weeks are per unit, meaning they are the same for one person up to the maximum accommodation occupancy.
We offer several options to help you find your ideal vacation. You can connect with an experienced vacation consultant by calling toll-free 877 212 3834 or using the WhatsApp Live Chat. Vacation consultants may suggest alternative resort options and travel dates.
Taxes are included in the final price unless otherwise indicated. Additional fees for housekeeping and other amenities vary by resort and will be assessed upon check-in. If the property you want to book requires a deposit, it will be mentioned in the property description and confirmation email. Additionally, you may call our vacation consultants (during normal business hours) for more information on your specific rental property.
The person booking the travel must be at least 21 or older. The resort or property manager may otherwise refuse access to the reserved accommodation.
The resort week accommodations are for seven consecutive night stays. However, you don’t have to stay all seven nights. You can choose to check in a few days late or check out a few days early. Contact the resort in advance to notify them of your desired schedule changes. Although the price won’t change, and you will still pay for the full week, it is a fantastic deal!
Vacations at most resorts are booked with Friday, Saturday, or Sunday check-in dates.
Pets are not generally allowed on the property. However, a select few resorts do allow pets for an additional fee. Please contact the resort to check their pet policy before bringing any pets.
No, all resort weeks sown are for accommodations only. Many resorts offer all-inclusive options upon arrival; please ask the front desk when you check in.
Units may become available 15 to 360 days before the scheduled check-in date. As soon as they become available, they can be reserved. A location may be available in the morning but gone by afternoon. We encourage you to search our website or call a Vacation Guide who can assist you with finding your desired vacation.
You can do so by calling 877-212-3834
You will receive a full refund if you cancel a reservation within the grace period within 24 hours of booking unless the reservation is made within three days of check-in.
If a booking is canceled 61 days or more before the scheduled check-in date, a cancellation fee of 40% of the total reservation cost will be charged.
If a booking is canceled between 15 and 60 days before the scheduled check-in date, a cancellation fee of 60% of the total reservation cost will be charged.
No refund will be given if a booking is canceled 14 days or less before the scheduled check-in date.
No refunds will be given for no-shows, early check-outs, or late check-ins. The property is not authorized to make any exceptions.
You will receive a confirmation via email. Please ensure that you provide an accurate email address when booking your accommodations. Remember to print the confirmation and bring it with you when you travel. If, for any reason, you do not receive your confirmation via email or if you are unable to locate it, please call us at 877-212-3834
There are no blackout dates or restrictions when booking a Resort week. You may book from 72 hours up to 1 year in advance. All inventory is displayed in real-time, so if a week is available during a holiday, you may book it without restrictions.
If you didn’t find the answers you were looking for, feel free to reach out to our team! We’re here to help and ensure you get the most out of your Vacancy Rewards experience.